Returns & Refunds Policy

We're in the business of good taste — and that doesn't stop at our vodka. If something hasn't arrived as expected, we'll make it right with the same care and efficiency that goes into every bottle of Fellow.

This policy applies to orders placed directly through www.drinkfellow.com.au. Alcohol purchased through the Site is sold by our licensee, WAT Manufacturing Solutions Pty Ltd, and we handle returns and refunds on its behalf. If you purchased Fellow Vodka from a retail store, that retailer's returns process will apply instead.

Your Rights (And Ours)

We follow the Australian Consumer Law — because great service matters just as much as a great drink.

Here's what that means for you:

• If a product has a major fault, you're entitled to choose a refund, replacement or compensation.
• If it's a minor issue, we'll resolve it with a repair or replacement.
• If we've sent the wrong product, something arrived damaged, or a bottle had a rough ride in transit, we'll cover return delivery and fix it quickly.

Just provide proof of purchase and we'll take care of the rest. These consumer guarantee rights apply regardless of the 30-day window below — they're not limited by it.

How to Start a Return

The fastest way to sort any issue is to contact us directly. Email hello@wearetailored.com.au and our team will help you organise the next steps. Once you reach out, we'll provide the correct return address and instructions.

Please don't ship anything back before contacting us — because alcohol can only be returned to a licensed address, we need to confirm the right details first.

Eligibility: What We Can Accept Back

To process a return, we ask that:

• The product is unopened, sealed and in its original condition
• The packaging is intact and undamaged
• The product has been stored correctly (no heat or sunlight damage)
• You can provide proof of purchase (order number or receipt)
• The return request is made within 30 days of purchase

For faulty or damaged products, these conditions are a guide only and won't override your rights under the Australian Consumer Law.

Timing & Process

Once your return arrives at our fulfilment centre, please allow 2–3 business days for your refund to be processed. Refunds are issued to your original payment method. Where we send a replacement bottle, it's a fresh alcohol delivery, so a person aged 18 or over will need to be present to accept it and may be asked for proof of age.

Changed Your Mind?

Change-of-mind returns are offered as a goodwill gesture (they're separate from your Australian Consumer Law rights). If you've had a change of heart, email hello@wearetailored.com.au as soon as possible.

• If your order hasn't shipped yet, we'll do our best to pause or cancel it.
• Once it's packed and on its way, changes or cancellations may not be possible.

If we can accommodate a change-of-mind return, the product must be unopened, sealed and in original condition, and the original delivery fee will be deducted from your refund. We're unable to accept change-of-mind returns on opened or unsealed alcohol.

We're Here to Help

At Fellow, we believe service should be as smooth as the spirit in the bottle. Questions, returns or feedback — we're always happy to help.

📩 hello@wearetailored.com.au